Refund
Policy.
Thank you for choosing ULIX. We design our products, software, and hardware to meet rigorous standards of performance and reliability.
This policy applies to eligible products and services purchased directly from ULIX AI INC. Purchases made through an app store, marketplace, reseller, or other third party are generally governed by that seller's refund process. Nothing in this policy limits any non-waivable rights or remedies available under applicable law.
Hardware & Physical Media
1.1 Pre-Orders
Pre-orders for hardware that has not shipped may be canceled for a full refund by emailing [email protected]. If we cannot ship within the timeframe communicated at purchase, we will provide any delay notice, cancellation option, or refund required by applicable law.
1.2 Shipped Hardware Returns
For physical Hardware and storage drives shipped to your destination:
- Return Window: You may request authorization to return eligible hardware within fourteen (14) days after delivery. Approved returns must be shipped using the instructions and timeframe included with the return authorization.
- Non-Defective Hardware: To qualify for a discretionary change-of-mind return, hardware must be unused, unopened, and returned with its original packaging, accessories, documentation, and security seals intact. Opening a software-bearing security seal may make the product ineligible for a discretionary return where permitted by law.
- Damaged, Defective, or Incorrect Products: Contact us promptly if hardware arrives damaged, defective, corrupted, or different from what you ordered. We may request reasonable diagnostic information or inspect the returned product before providing an appropriate repair, replacement, or refund. ULIX will cover reasonable return-shipping costs for verified damaged, defective, or incorrect products.
- Restocking Fee: A fifteen percent (15%) restocking fee applies only to approved, non-defective discretionary hardware returns. It does not apply to canceled pre-orders or products that are verified as damaged, defective, or incorrectly supplied.
- Shipping Costs: Original and return shipping charges for discretionary returns are non-refundable unless otherwise required by law. ULIX covers return shipping when the return results from our error or a verified product defect.
Cloud Subscriptions & SaaS
2.1 Billing Cycles
Paid subscriptions renew automatically at the billing interval and price disclosed during checkout until canceled. You may cancel through your account dashboard or by contacting [email protected]. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period, and no additional renewal charges will be made.
2.2 Refund Period
- Initial Subscription Purchase: The first paid subscription purchase for a service may be canceled for a full refund within seven (7) calendar days after purchase. Unless required by law, this introductory refund period is available once per customer for each service.
- Renewals: Monthly and annual renewal charges are generally non-refundable once processed. Exceptions may be provided for duplicate charges, billing errors, unauthorized transactions, or where required by applicable law.
- Cancellation: Canceling prevents future renewal charges but does not ordinarily refund the unused portion of the current billing period. Service remains available through the end of that period unless the account is terminated for misuse, fraud, or another violation of our Terms.
Digital Products & Local Licenses
- Digital software purchases are generally final after a license key has been issued, an activation has been completed, or the binary payload has been downloaded. This restriction does not limit remedies required by applicable law.
- If the software has a verified material defect or cannot operate on a system that satisfies the published minimum requirements, contact us within fourteen (14) days after purchase. We may first offer troubleshooting, a corrected download, repair, or replacement. If we cannot provide a working product within a reasonable time, we may issue a full or partial refund as appropriate.
- Where applicable law provides a withdrawal right for digital content, delivery and any waiver of that right will be handled only after obtaining the consent and acknowledgment required by that law.
If a software refund is issued, the associated license, activation, subscription entitlement, and access to paid services may be revoked. Continued use of the refunded software is not authorized. Revocation does not delete files that the software has already stored locally on your device.
Free & Open-Source Software
Certain ULIX utilities, including Lanyard, are distributed without charge under applicable open-source licenses. Because no purchase price is collected for the software itself, no refund applies. Separately purchased support, hosting, hardware, or professional services remain subject to their applicable purchase terms.
Refund Application Process
To submit a return or refund request:
- Send an email to
[email protected]with the subject line "Refund Request - [Your Order/Invoice Number]". - Provide the email address associated with the purchase and any information reasonably necessary to locate and verify the transaction.
- Include a brief description of the product and the reason for your request.
- If requesting a hardware return, wait for a Return Merchandise Authorization number and return instructions. Do not send hardware to ULIX's registered office, registered agent, or any other address not expressly designated in the return authorization.
Once approved, ULIX will initiate the refund to the original payment method within five (5) business days or sooner if required by law. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Mandatory Consumer Rights
This policy describes the voluntary return and refund terms offered by ULIX AI INC. It does not exclude, restrict, or replace any warranty, cancellation, withdrawal, refund, or other consumer right that cannot lawfully be waived in your jurisdiction. Where this policy conflicts with mandatory law, the mandatory law controls.
Contact Us
For billing questions, payment inquiries, or return coordination, please reach out to us at: